Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict

The level of stress and conflict in today's world is higher than seen in decades. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement™, a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of the widely-known BIFF Response® method and books for written communication, this new book on EAR Statements for verbal communication will come in handy in all kinds of upset situations in any setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in: Family conflicts, Workplace disputes, Neighborhood controversies, Communities, Customer relations, Political discussions, Police encounters, Racial conflicts, Schools, Mental health settings and others