
The Southwest Airlines Way: The Power of Relationships for Superior Performance
Format: Paperback
ISBN: 9780071458276
Publication Date: 04/14/2005
Edition Description: Net
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."
--Gerard Arpey, CEO, American Airlines
"Through extensive research Jody Hoffer Gittell gets to the bottom
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