{"product_id":"9780071771320","title":"Crucial Conversations: Tools for Talking When Stakes Are High","description":"\u003cb\u003eThe \u003ci\u003eNew York Times\u003c\/i\u003e and \u003ci\u003eWashington Post\u003c\/i\u003e bestseller that changed the way millions communicate\u003c\/b\u003e \u003cp\u003e“[\u003ci\u003eCrucial Conversations\u003c\/i\u003e] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”\u003cbr\u003e\u003cb\u003e—from the Foreword by Stephen R. Covey, author of \u003ci\u003eThe 7 Habits of Highly Effective People\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”\u003cbr\u003e\u003cb\u003e—Mark Victor Hansen, cocreator of the #1 \u003ci\u003eNew York Times\u003c\/i\u003e bestselling series Chicken Soup for the Soul®\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe first edition of \u003ci\u003eCrucial Conversations\u003c\/i\u003e exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:\u003c\/p\u003e\u003cul\u003e \u003cli\u003ePrepare for high-stakes situations \u003c\/li\u003e\n\u003cli\u003eTransform anger and hurt feelings into powerful dialogue \u003c\/li\u003e\n\u003cli\u003eMake it safe to talk about almost anything \u003c\/li\u003e\n\u003cli\u003eBe persuasive, not abrasive\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"McGraw-Hill Professional Publishing","offers":[{"title":"Default Title","offer_id":43333204705341,"sku":"9780071771320","price":20.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/0838\/9949\/files\/9780071771320_p0.jpg?v=1783622718","url":"https:\/\/www.tatteredcover.com\/products\/9780071771320","provider":"Tattered Cover","version":"1.0","type":"link"}