Holiday Shipping FAQ's

Holiday Shipping Update

We strongly recommend that our customers opt for USPS Priority Mail or UPS Ground shipping starting December 3rd.

For orders which are NOT time-sensitive, Media Mail will still be available, but we cannot guarantee packages shipped by Media Mail will arrive in time for the holidays.  We regret we are not able to refund or replace delayed or missing Media Mail packages.



Start Shopping for Your Holiday Gifts Now!

► Is on-time delivery by USPS Priority / UPS Ground guaranteed?

No, on-time delivery is not guaranteed by UPS or USPS. 


Can a customer still choose USPS Media Mail ?

Yes - if they don't mind when the package arrives.   Media Mail is a subsidized rate that carries the lowest priority of any USPS service.  USPS does not even publish estimates for holiday delivery of Media Mail items.  Actual delivery times vary widely depending on volume of other mail on any given route or region. 


► Get your holiday shopping done early.

USPS has warned that shipping times may be much slower this holiday season.   Inventory levels may also be affected.  If there are particular titles topping your shopping list, don't delay.  Get 'em while you can. 

 Expect the unexpected.

Online orders placed before Friday, December 3rd may arrive before Christmas if shipped via Media Mail (although even this is not guaranteed). As the holidays draw closer, the additional few dollars for UPS or USPS Priority Mail are worthwhile in providing peace of mind that your holiday gifts will arrive in time to celebrate.


When in doubt, Online Only Gift Codes!

And, of course, no matter how bad shipping problems get, you can always wait until the last minute to purchase an Online Only Gift Code.  We will e-mail your recipient a digital gift code to be used online on any purchase.  Traditional Gift Cards are still available in our bookstore locations (but can no longer be purchased online). 


Gift messages are great, but they slow down processing and will delay delivery.

As with gift-wrapping requests, gift messages mean we cannot send your order to our distributor for quick, direct fulfillment. This slows processing and delivery time significantly. Keep this in mind when ordering your holiday gifts!   Save paper, save trees, save time. 


Triple-check the shipping address on your order before submitting!

Many of our shipping orders are fulfilled directly by our distributor, meaning we cannot verify the shipping address before the package goes out. Avoid confusion and delay by ensuring the accuracy of shipping information.