When Doctors Don't Listen: How to Avoid Misdiagnoses and Unnecessary Tests (Hardcover)
In this examination of the doctor-patient relationship, Drs. Wen and Kosowsky argue that diagnosis, once the cornerstone of medicine, is fast becoming a lost art, with grave consequences. Using real-life stories of cookbook-diagnoses-gone-bad, the doctors illustrate how active patient participation can prevent these mistakes. Wen and Kosowsky offer tangible follow-up questions patients can easily incorporate into every doctor's visit to avoid counterproductive and even potentially harmful tests. In the pursuit for the best medical care available, readers can't afford to miss out on these inside-tips and more:
- How to deal with a doctor who seems too busy to listen to you
- 8-Pillars to a Better DiagnosisHow to tell the whole story of your illness
- Learning test risks and evaluating whether they're worth it
- How to get a working diagnosis at the end of every doctor's visit
By empowering patients to engage with their doctors as partners in their diagnosis, "When Doctors Don't Listen" is an essential guide that enables patients to speak up and take back control of their health care.
About the Author
Dr. Wen is a clinical fellow at Harvard Medical School and an emergency physician at Brigham & Women's Hospital and Massachusetts General Hospital. She is passionate about empowering and advocating for patients. Born in Shanghai, China, and raised in Los Angeles, Dr. Wen graduated from Washington University School of Medicine and won the Rhodes Scholarship to attend the University of Oxford. She has been a fellow and consultant to the World Health Organization, the Brookings Institution, Eurasia Group, and China Medical Board. Dr. Wen has served as the National President of the American Medical Student Association and is currently the President of the American Academy of Emergency Medicine/Resident and Student Association. Recognized for her leadership in national and international health, she was selected to Chair the Young Professionals Commission, a group of 25 young health professionals chosen from around the world to re-envision global health professional education. In 2007, she was also selected by the Secretary of Health and Human Services to represent physicians-in-training on the Council on Graduate Medical Education, an advisory commission to Congress.
An active researcher in better ways to improve patient-physician communication, Dr. Wen has received grant support from the National Institutes of Health, the Beckman Foundation, the American College of Emergency Physicians, and the Howard Hughes Medical Institute. She has published numerous scientific publications including in the "Lancet", "JAMA", and "Annals of Emergency Medicine", and has served as a regular columnist for news outlets including "The New Physician", "Common Sense", and Medscape.com. With journalist Nick Kristof, she wrote a blog for the "New York Times", along with articles in the "Washington Post", "St. Louis Post-Dispatch", "Worth" magazine, and others. She is the co-author of a forthcoming book on the importance of patient advocacy in healthcare reform, "When Doctors Don't Listen: How to Avoid Misdiagnoses and Unnecessary Tests".
Dr. Wen has been featured in "TIME", Newsweek, ABC News, "The New York Times", "Washington Post", "Teen Vogue", and the award-winning HBO documentary "Reporter". A professional speaker for ten years, she is sought after in the U.S. and around the world, with annual engagements throughout Europe, the Americas, Asia, and Africa.
Brigham and Women's
“The book’s insights and cautionary tales should appeal to medical and lay readers alike: they combine into a superb analysis of how doctors listen and think, and offer detailed suggestions for how they could do both better.”
—The New York Times
“Leana Wen and Joshua Kosowsky, emergency physicians at Brigham and Women's Hospital in Boston and Harvard University, urge patients to assert their voice. They warn that ‘a health care crisis is not the time to keep your mouth shut,’ but rather a critical time to speak up and be your own advocate.”
—The Wall Street Journal
“Wen and Kosowsky demystify medical language and practice and offer straightforward tips.”
“A comprehensive guide to improving doctor-patient relations through empowering patients to take an active role in their care. . .As health care becomes more complex and political, this book provides clear direction toward better care.”
“Doctors Wen and Kosowsky (Pocket Emergency Medicine, co-editor) nudge the medical “consumer empowerment movement” forward with this provocative dialogic guide to help patients get the right diagnosis and treatment while avoiding the pitfalls of formulaic “cookbook” medicine. It all starts with an open conversation, the pair assert—much like the banter between car owner and mechanic on NPR’s popular Car Talk program—and ends with an active M.D.-patient partnership. “You are the key to your own health, and you have to help your doctor help you,” the duo insist. Recounted are hair-raising stories of patients who bore the brunt of doctors leaping to “worst-case reasoning” instead of listening to what their patients were telling them, like Jerry the car mechanic with a pulled muscle who was treated for a heart attack. The team warns consumers that the transformation from passive recipient of medical care to active partner won’t be easy, but provide plenty of how-tos in their “8 Pillars” toward building a patient-doctor partnership. Theirs is an urgent call to action for patients, and a stark heads-up for doctors and the troubled healthcare industry they serve.”
“Wen and Kosowsky's work is significant... Who should read When Doctors Don't Listen? Wishfully, doctors...certainly psychologists, and social workers...mental health providers... [and] anyone who is now or anticipates following family members of loved ones through illness and anyone who is concerned about his or her own medical care.”—PsycCRITIQUES
"This is a well-written book on an innovative approach to healthcare reform: it challenges patients to take charge of their health and every medical encounter with their doctor. An important topic and an important book--I encourage my patients to read it."
—Siddhartha Mukherjee, Pulitzer Prize-winning author of The Emperor of All Maladies: A Biography of Cancer
"I have always said that a hospital can kill you as sure as cure you. You must be your own best advocate. Follow the advice of Drs. Wen and Kosowsky…and transform from being a patient to an advocate for your own health."
—Fran Drescher, actor, producer, activist, and author of Cancer Schmancer
“It’s critical for patients to advocate for their own health. This book teaches you how…Read it; it will change radically how you approach your doctors.”
—Melissa Etheridge, Grammy Award-winning musician and host of The Melissa Etheridge Radio Show
“This clearly-written, brilliantly and creatively thought-out book, filled with fascinating and horrifying examples of how doctors are now trained to not listen to their patients in order to ‘rule out’ diseases, focuses on ‘ruling in’ diagnoses that not only are accurate, but that will save billions of dollars per year in lawsuit-driven tests. A brave, terrific, essential work.”
—Samuel Shem, M.D., Ph.D., author of The House of God and The Spirit of the Place
"Leana Wen and Josh Kosowsky have written an authoritative guide to answer a seemingly simple question: How should you talk to your doctor? Through fascinating examples taken from their own clinical experiences, they show how doctors’ training fails to teach real listening skills. But Drs. Wen and Kosowsky don't stop there: They also offer up constructive and practical advice that just might save your life."
—Darshak Sanghavi, MD, Chief of Pediatric Cardiology, University of Massachusetts Medical School, health care columnist for Slate, contributing editor at Parents magazine, and author of A Map of the Child: A Pediatrician's Tour of the Body
“Their proposal for ‘diagnostic partnership’ is a major contribution of this courageous book in which common sense plays the leading role.”
—Julio Frenk, MD, PhD, Dean of the Harvard School of Public Health
“A powerful appeal for individualized medical evaluation based on an active partnership between doctors and patients. The rational, mutual approach to diagnosis advocated by Drs. Wen and Kosowsky is the antidote for mindless and wasteful routines that all too often replace careful listening and focused assessment of each patient.”
—Harvey V. Fineberg, M.D., Ph.D., President, Institute of Medicine
“Exposes the stereotypic physician following cookbook recipes to liberating a new frontier in the ‘art’ of humanistic medicine that empowers patients and physicians alike.”
—Lincoln Chen, MD, Director, Global Equity Center at Harvard Kennedy School of Government
“Not only offers a compelling argument for revitalizing this touchstone of good medicine, but also provides a comprehensive guide for how doctors and patients can improve the quality of healthcare by doing so.”
—Jordan J. Cohen, MD, Professor of Medicine and Public Health, George Washington University, and President Emeritus, Association of American Medical Colleges
"This is an important contribution to helping both physicians and patients more effectively manage their encounters. The authors make it clear that ‘more medical care’ may frequently be harmful to a patient's health.”
—Robert Graham, MD, Professor of Family and Community Medicine, University of Cincinnati
“This book is a must read for informing the dialogue about health care reform and transforming medical education. Its humanistic authors provide support for re-integrating the lost art of humanism with more scientific medicine. The authors’ passion for the individual behind the illness is contagious.”
—Afaf I. Meleis, Ph.D., DrPS (hon), FAAN, Margaret Bond Simon Dean of Nursing, University of Pennsylvania
"Doctors take an oath to do no harm. Yet more than ever, modern medicine makes healthy people sick. Emergency physicians Leana Wen and Josh Kosowski make a passionate argument for patients to get involved and informed about their care. A fast, smart read to help you take charge of your health."
—Audrey Young Crissman, MD, author of What My Patients Taught Me: A Medical Student’s Journey
"Evidenced based medicine, clinical guidelines, and diagnostic algorithms have been widely adopted as an answer to inconsistent and out-of-date medical practice. Drs. Leana Wen and Joshua Kosowsky make the case that the resultant algorithms-gone-wild syndrome seen in many medical settings today actually drives imprecise and wasteful testing, muddled diagnoses, and patient confusion. They argue that these clinical behaviors are at the heart of our “morbidly obese” medical care system and that thoughtful physicians relying on patient narratives and diagnostic common sense will create a leaner medical care system and better patient outcomes. Theirs is a contrarian and compelling case with the wellbeing of millions of patients and $250 billion a year riding on it."
—Fitzhugh Mullan, MD, Murdock Head Professor of Medicine and Health Policy, The George Washington University
“When Doctors Don’t Listen by Drs.Wen and Kosowsky have insightfully crafted a revelation about the workings of modern medicine. It addresses with a finely nuanced balance the basis for our dysfunctional “cookbook style" of medicine. The analysis is not a critical pontification by outsiders, but a pained view by deeply informed insiders. The book pleads powerfully for the disenfranchised patient. It must be read both because most of us sooner or later are bound to seek health care and because the authors provide an important viewpoint for the intensifying nationwide health care debate."
—Bernard Lown, MD, Professor emeritus Harvard School of Public Health, Senior Physician emeritus Brigham and Women's Hospital, Nobel Peace Laureate 1985
“What a brilliant concept – this outstanding book provides an innovative and interesting approach to understanding how physicians interact with patients presenting with an illness and reach a diagnosis. Using a case-based approach followed with careful analysis of the process by two experts in the field of Emergency Medicine, clarity and transparency are provided to one of the most complex areas of medicine, how the physician develops the framework for a diagnosis and orders tests to prove it. Drs. Wen and Kosowsky have given the non-medically trained reader a variety of common scenarios for presentation to the Emergency Department. Physicians often reach a wrong diagnosis by following set pathways hard-wired from years of training and experience. Unfortunately, key words or phrases from the patient which lead the physician down a “typical” pathway for an illness can trigger the wrong answer and result in a large number of expensive, time-consuming, and potentially harmful tests. By teaching the patient the importance of providing the essential information on their illness to the physician, and making sure the physician actually listens to them, the likelihood that the physician makes the correct diagnosis increases substantially. This excellent book contains a literal treasure trove of information which will be beneficial and educational for patient and physician alike. As popular as the ED has been over the last two decades, pictured in television shows such as “ER” and other medically oriented television series, I anticipate this book will be widely read, very successful, and often quoted, not only by the lay public but also the medically-trained care providers who strive to listen better to their patients.”
—W. Brian Gibler, MD FACEP, FACC, President and CEO, University Hospital, Senior Vice President, UC Health, Professor of Emergency Medicine, University of Cincinnati College of Medicine